Shipping
Many Clover Croft Supply Co. products ship directly from our supplier partners. Because products may leave from different warehouses, processing times, carriers and delivery estimates can vary by item.
Estimated processing or shipping information shown on a product page is an estimate, not a guaranteed delivery date. Orders containing multiple products may arrive in separate shipments.
When tracking is available, it will be provided after the supplier or fulfillment partner processes the shipment.
Please review your shipping address carefully before placing an order. Once an order has entered supplier fulfillment, we may not be able to change or redirect it.
Returns
Contact us within 14 days of delivery to request return authorization. Eligible items should generally be unused, uninstalled, in original condition and in the original packaging. Do not ship a return until we provide instructions and the correct return destination.
Opened or used animal-care products, certain food-contact items, custom or special-order products, clearance items, gift cards and products marked final sale may not be eligible for return. Product-specific exceptions will be shown where applicable.
Damaged or incorrect orders
Report damaged, defective or incorrect items promptly after delivery and include photographs when requested. If the issue is confirmed, we will work with the supplier toward an appropriate replacement, refund or other resolution.
Refunds
Approved refunds are issued to the original payment method after the return is received and accepted or after a supplier authorizes the resolution. Original shipping charges are generally non-refundable unless the return results from an incorrect or damaged shipment for which the supplier accepts responsibility.
Cancellations
We will try to accommodate cancellation requests, but supplier-direct orders can move into fulfillment quickly. Cancellation is not guaranteed once fulfillment has begun.